Account Manager

Job reference: 000079

Location: Hybrid - commutable to Leeds

Employment type: Full Time

Division: CDS

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About the role

As a successful Account Manager, you will be able to demonstrate proficiency and experience working in the Communications sector - Digital, Insight, Content/Creative and Print, Technology and/or Marketing Services.  Demonstrable agency experience with digital is a must.

This role provides support to the commercial team, Account Director group and their major clients. You will directly manage and be responsible for a portfolio of small to medium sized CDS clients with opportunities for development. 

Primary CDS client contacts are typically senior marketing stakeholders, commercial leaders, communications specialists, digital and print service owners. This audience expects Account Managers to have a deep understanding of their business and industry, as well as their business challenges and corporate strategy.  

Account Managers promote CDS services and support clients in achieving exceptional communications, that drive improvements to operational efficiency, financial performance and an enhanced experience for their customers.  

Your day to day...

• Liaising with clients to take, challenge and progress briefs across the operational pillars of the CDS business – Content, Digital, Behavioural Research and Print.  
• Work closely with the wider CDS operational teams, ensuring customer satisfaction related to service delivery/support services across CDS clients. 
• Maintain and distribute Management Information on work in progress, through-put, and performance - supported by Client Services.
• Develop ‘higher and wider’ client relationships across your nominated accounts.  
• Flexibility and innovative thinking in response to changing customer needs, often travelling to customer sites to work with them to develop and agree solutions. 

​​​​​About CDS​​​​​​​

CDS is an agency that enables strategic change in organisations. We help clients create, develop and deliver better services to meet the evolving needs of customers, employees and citizens.

Our experts specialise in technical enablement, operational transformation, experience transformation and business process outsourcing. We improve outcomes by resolving complex insight, digital, data, technology and print challenges.

Consequently, many of the largest, most complex organisations trust CDS to provide solutions that improve health, wealth and safety in the UK. For example:

• Digitally transforming the ability to report crime online for UK police forces.
• Building a new digital platform for the regulator Social Work England.
• Providing behavioural analysis and insight to drive EE's evolving digital and customer service offering and delivering marketing and operational print management services to the Ministry of Defence 

Our clients include National Rail Enquiries, the Cabinet Office, Bank of England, Open University and Insight Investments. We also work with global brands, including Coca Cola, McDonald’s and Microsoft.

Together with our parent company, Bailie Group, CDS is positioned as a leader in enabling change. We are a multi-award-winning agency recognised by the industries we serve and our peers for our innovations and contributions that truly make a positive difference.

Responsibilities 

We are looking for someone who can… 

• Either be, or quickly become, familiar with CDS product and service offerings and the benefits they offer to customers.  
• Become deeply familiar with your assigned account('s) business, strategy, objectives, structures, and ways of working, adding value to their business.  
• Provide honest and inspiring advice to customers on the services and solutions that would deliver business benefit to them.  
• Own the commercial client targets, demonstrating accountability and best practice across all systems, business processes, sales data, and forecasting.  
• Ensure CDS delivers contracted services and represent the customer's point of view in internal and external meetings.  
• Ensure timely, regular, and effective communication between CDS and your accounts. You'll be the primary representative and first point of contact for your accounts – supported by a Client Services model.  
• Managing and maintaining agency CRM and planning tools with account activity, key contacts, and communications for each client.
• Supporting Sales Operations in best use of data, the development of client satisfaction and engagement initiatives.
• Contribute to, and where relevant, lead on the production of tender documents, proposals, quotes, and presentations that meet the requirements your accounts have set, and the quality levels CDS expect.  
• Support CDS and our customers, performing other related duties as and when required.  

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Requiremen​​​​​​​ts ​​​​​​​

• Demonstrable agency experience with digital is a must.
• A self-starter able to set and manage both personal and team goals.
• Passionate for knowledge - this is a fast paced, constantly evolving consumer/technology driven market.
• Eager to build relationships with clients and colleagues alike.
• Ability to negotiate and sustain complex networking relationships.  
• Comfortable with collating, analysing, and interpreting operational and financial data to support account development strategies.
• A strong, honest communicator who possesses excellent verbal, listening and written skills.
• Excellent on the telephone and email, applying the appropriate tone and representing CDS core values.
• Excellent presentation skills – experienced in preparing and leading client presentations, stakeholder meetings and pitches.
• Highly organised, with fantastic time and resource management skills.
• Ability to think quickly and make decisions within minimal referral/guidance.
• Experienced in working with high profile clients.
• Excellent experience with Microsoft applications – Teams, SharePoint, Word, Excel, and PowerPoint. 

Whilst we provide a comprehensive education programme, 1-2-1 support, mentorship and access to personal and professional development (through programmes such as the CDS Academy, LinkedIn Learning and Personal Development Plans), the speed and direction of your career will be in your hands. 

In summary, the ideal candidate will possess an inherent drive for results, motivation, and acute attention to detail. You'll work independently, use your own initiative and cope with complex competing demands. 

In return​​​​​​​

• Attractive base salary 
• 25 days holiday + public holidays 
• Company pension and life assurance scheme 
• Medicash health plan – online GP access, support services & discounted gym membership  
• Complimentary fruit, coffee, tea, and Friday drinks at the office 
• Wellbeing events/services in Leeds office
• Cycle to work scheme
• Season pass loan for rail & bus travel
• A business focused on professional development and personal growth opportunities 
• Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity 

Our inclusive Culture

CDS positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.

React Front-End Engineer

Mission Operations · Barcelona, remote, Spain

Working for Open Cosmos

Aim high, go beyond! At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on… 

Working in the Ground Segment Software Development Team

Ground Segment Software Development Team builds satellite-related software that is used by internal operators and external customers alike, to operate a constellation of multi-customer, multi-satellite and multi-ground station missions. Our products are cloud-native web-based applications built with modern technologies (React, Typescript, Kubernetes, Golang, etc).

The team works using a DevOps and Agile methodology, combining frequent iteration cycles with the responsibility of keeping the application operative.

What will you be doing?

You will be leading the Front-End efforts at the company. This means that you will be able to set the standards of what Front-End code will look like, decide what technologies are the best to use and design the architecture the Front-End will have to follow. You will have to interact with our users to understand their needs and make sure you have their experience in mind when designing new pages and functionalities. You will be responsible for the quality of the Front-End code, as such, we expect that you continue to push our efforts for unit and end-to-end testing forward in the way you see fit best.

What you need to be successful

• You will be building user interfaces, as such, it is important that you empathise with them and build great experiences.
• We are on a journey to increase the quality of our code, strong knowledge of common techniques, testing, CI/CD and React frameworks is essential
• Our current code is written in React Typescript, so you must be proficient with the language and tools.
• To get features completed, you will often have to communicate with other developers, do code reviews and discuss technical solutions. As such confidence speaking and great listening skills are essential!

Project Manager (space mission)

Operations · Remote, Oxfordshire

Working for Open Cosmos

Aim high, go beyond! At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on… 

Working in the Operations Team

The Operations team drives the delivery of our space mission services, connecting the technologies developed in house by the Tech team, the requirements from our customers and the tools and support of external key partners and suppliers.

What will you be doing?

You will be leading the delivery of Open Cosmos space mission projects, in time and within the project budget, managing the whole project lifecycle. From capturing customer drivers and requirements to planning the successful project execution by defining timelines, allocating resources, identifying risks and using Open Cosmos’ technologies and services to satisfy customer expectations.

You will interface with customers and the mission stakeholders, Open Cosmos’ technical and commercial teams, partners and suppliers. You will contribute to the design of the mission alongside the systems engineering and mission operations teams.

You will oversee the selection and execution of building blocks, from launch service providers to ground segment infrastructure providers and all the regulatory landscape that frames the delivery of our services.

What you need to be successful

- You'll have strong, practical knowledge of project management and how it applies to space mission projects

- A technical background based on complex products that can directly relate to space/satellites
- Be comfortable working in a small company with big ambitions and constrained resources

- You’ll be able to identify and take quantified risks and make decisions in a fast-changing environment so we can satisfy the customer needs 

- Be a team player and an enabler, comfortably managing other people and external stakeholders

- Foresee events and issues and find efficient solutions that are aligned with the company values and vision.

Senior Systems Engineer

Systems · Remote, Oxfordshire

Working for Open Cosmos

Aim high, go beyond! At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on… 

Working in the Systems Team

The systems team focuses on designing, developing and verifying space missions ranging from Scientific and Tech Demo to Commercial Earth Observation and beyond. Our system engineers are involved in the whole mission lifecycle from bid support through to launch and orbital operations.

What will you be doing?

You will be managing all engineering aspects of our space missions from requirements capture through to concept definition, design, implementation, all levels of testing and orbital operations support - acting as a technical lead coordinating different engineering teams to deliver a consistent technical solution. 

You'll also be leading a small group of employees reporting directly into you, coaching them in day to day role responsibilities as well as supporting them in their careers and day to day management tasks (e.g. providing regular feedback, managing time off, etc)

What you need to be successful

• You'll be managing other people so the ability to coach and motivate colleagues, enabling them to achieve their full potential is key
• As a senior engineer, you will need strong knowledge of all aspects of the subsystems and mission to enable independent decision making and continuous improvement programmes
• As we said, you’ll be delivering a space mission so strong knowledge of satellite systems engineering is essential, ideally you would have seen the full cycle of a space mission from conception to end of life.
• You’ll be performing mission analysis and system design, so be ready to manage requirements and utilize MBSE tools, implement FMECA and design FDIR, manage system budgets and define CONOPs. 
• To coordinate other technical teams involved in the design process you should have a good knowledge of the satellite subsystems: power system, on-board data handling, AOCS, comms, propulsion, mechanical, thermal.
• You’ll be communicating a lot, so be confident in speaking, listening and writing, sometimes within large groups including customers.
• Our Company operates in a dynamic environment, so be ready to adapt to change and learn quickly.

Thermal Systems Engineer

Systems · Remote, Oxfordshire

The Company

Open Cosmos are revolutionising space technology and opening up the cosmos to everyone. Our simple, affordable satellite missions give organisations the chance to use space technology as a tool to get your ideas into orbit. Our mission is to make the leaps in space that become the leaps on Earth.

The People

Compiled of people from over 15 nationalities, we have a culturally diverse workforce full of Engineers, Software Developers, Business developers and Mission Managers! Beyond the office, we have bakers, long distance runners, climbers, rowers, golfers and mixed martial artists!

The Vision

By making space data more accessible and affordable, we want to be the platform that allows applicable solutions to be the prevention, not the cure.  When tragedy strikes, Earth Observation satellites can be used to detect where resources would be most effective and map out the scale of damage to help decision makers rebuild

Description of the Position

You will be joining Open Cosmos’ systems team in Harwell-Oxford (UK) and will be responsible to lead and manage the thermal analysis and engineering aspects of Open Cosmos space missions. The candidate is expected to be involved in the whole cycle of a mission from concept, to tests, V&V, to orbital operations support and telemetry analysis.

Tasks and responsibilities  

• Coordinate different technical teams to deliver a consistent technical solution.
• Provide input into requirements and verification plans.
• Define and perform thermal analysis and required tests at system and subsystem level.
• Propose improvements to increase the performance of Open Cosmos satellite missions.
• Define key orbital operational parameters and analyse their data.
• Support bid work, sales team, mission and operations teams, customer support or any other teams within the company with technical information and documentation related to thermal engineering.
• Maintain systems level documentation.
• Take initiative and work in a self-driven manner in a fast-changing environment.
• Embrace challenge and work outside of the comfort zone.
• Commit to fulfil customer requirements and expectations.

Skills, attitude and experience  

• Proven experience in satellite thermal engineering. To have seen full cycle of a space mission, from conception to end of life.
• Have seen full life cycle missions.
• Have experience with Maya, ESATAN or similar.
• Have experience in leading and executing thermal balance tests.
• Have good knowledge of the subsystems involved in a satellite: power system, on board computer, AOCS, comms, propulsion, mechanical.
• Have good knowledge of AIT processes.
• Quick to learn and teach.
• Attention to detail.
• Honesty, openness and self awareness

Nice to have  

• Experience in Earth Observation missions/systems
• Experience in systems engineering and project management
• Experience managing communication with suppliers external stakeholders
• Technical experience in the development of specific subsystems
• Hands on experience on AIT
• Experience in QA/PA
• Systems experience in ESA missions
• Familiarity with ECSS standards and handbooks

You will enjoy

• Working with a team of passionate people to help solve the world's biggest challenges
• Working at one of the world’s leading space campuses
• 25 days holidays + 8 bank holidays
• Attractive Pension Scheme & Immediate enrolment
• Remote working and Home working as per company policy
• Annual Salary Review

Open Cosmos in the media

• Our Website - https://www.open-cosmos.com/
  
• Linkedin - https://www.linkedin.com/company/opencosmos
• Twitter - https://twitter.com/open_cosmos

Mechanical Engineer

AIT & Mechanics · Hybrid, Oxfordshire

Working for Open Cosmos

Aim high, go beyond! At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on… 

Working in the AOCS,  Mechanical & AIT Team

This team is the workshop for Open Cosmos satellite missions! The team provide engineering support during the design phase then actually build and test the satellite - it doesn’t get much cooler than this!

What will you be doing?

Leading the mechanical design of our satellites is at the heart of the Mechanical Engineer's job. You will be doing system level structural analysis using Patran/Nastran, MSC Apex, Ansys or similar and using your knowledge of manufacturing processes to aid design for manufacturing. You will also lead the structural analysis and testing of flight and engineering hardware.

The role is broad and you will get involved with testing satellites, supporting quality processes as well as developing and mentoring other team members.

What you need to be successful

• You'll have solid mechanical design skills with the ability to take concepts to drawing for manufacture, knowledge in GD&T using ISO 1101, 2692 & 5458 or ASME Y14.5
• Strong practical understanding of each stage in the product lifecycle
• Strong understanding of working in the space sector, particularly relating to space systems and micro vibrations on spacecraft
• You’ll be pro-active and curious in your approach to work, always looking for more effective ways of doing thing