Job title: 1st Line Support
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary from: GBP £18,000.00
Salary to: GBP £25,000.00
Location: Winchester
Job published: 02/03/2022
Job ID: 32835
Contact name: Jane Cashmore
Phone number: +442037456555
Contact email: jane.cashmore@thomasrenassociates.com

Job Description

A 1st Line Support Engineer / Customer Service person is required for this IT company based near Winchester.

Role

  • First Line Support and escalation of helpdesk tickets
  • Manage and monitor call queues ensuring adherence to SLA’s
  • Ensure all documentation is clear, concise, and updated on the Helpdesk System
  • Ensure that customers are updated continuously on the status of their issues

Skills

  • You should be able to work under pressure and have an ability to multitask.
  • You should possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting
  • You should have a good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross-apply knowledge.
  • You should enjoy working with customers and callers, and take pleasure & pride in resolving their issues