Job Description

A 1st Line Support Engineer / Customer Service person is required for this IT company based near Winchester.

Role

• First Line Support and escalation of helpdesk tickets
• Manage and monitor call queues ensuring adherence to SLA’s
• Ensure all documentation is clear, concise, and updated on the Helpdesk System
• Ensure that customers are updated continuously on the status of their issues

Skills

• You should be able to work under pressure and have an ability to multitask.
• You should possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting
• You should have a good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross-apply knowledge.
• You should enjoy working with customers and callers, and take pleasure & pride in resolving their issues